Commerce Disclosure

This page contains important information about our business practices and policies in accordance with applicable laws and regulations.

Store Name

MAY

Business Name

MAY Inc.

Business Representative

Iannello Michele

Business Address

2-2 Kitayamabusho-cho, Shinjuku-ku, Tokyo 162-0853, Japan

Avenir 201

Contact Information

Email: wholesale@may.jewelry

Phone: +81-3-5579-8739 (Business hours: 11:00-18:00 JST, closed Saturdays, Sundays, and irregular holidays)

※ Please contact us primarily via email for wholesale inquiries.

Pricing

You must have an approved account and be logged in to browse our catalog and view product prices. Prices are displayed on each product page, and minimum quantities are shown during checkout.

Payment Methods

Bank Transfer: Bank details will be provided in your order confirmation email within 1–2 business days.

Credit Card: We accept Stripe and PayPal. Payment links will be included in your order confirmation email.

Cash on Delivery (COD): Available for Japanese stores only.

Order Process

Wholesale orders can be placed through our website or by contacting us directly. Account registration is required for wholesale customers.

Delivery Time

In-stock items: Orders will be shipped within 1-2 business days after payment confirmation.

Special orders or made-to-order items: Delivery time will be communicated at the time of order. We will notify you when items are ready to ship.

Out of stock items: If items are unavailable, we will contact you to discuss alternatives or cancel the order. Any payments made will be refunded.

We prioritize speed, and unless otherwise agreed, we may fulfill orders across multiple shipments.

Additional Costs

Consumption Tax: 10% (for domestic Japan orders)

Shipping: Shipping costs vary based on order size and destination. Details will be provided with your quote.

International Orders: Customers are responsible for any customs duties, taxes, or import fees required by their country.

Returns and Cancellations

Customer-initiated returns: Due to the nature of body jewelry and hygiene considerations, we cannot accept returns or exchanges for customer convenience. Please verify your order carefully before purchase.

Company-initiated returns: If you receive incorrect, damaged, or defective items, please contact us immediately. We will arrange for free replacement or exchange. Return shipping costs will be covered by us in such cases.

Please inspect all items upon delivery and contact us within 7 days if there are any issues.

Privacy and Data Protection

We are committed to protecting your personal information. Customer data is used solely for order processing and communication purposes and will not be shared with third parties without consent, except as required by law.

Questions

If you have any questions about our commerce

policies or procedures, please contact us at wholesale@may.jewelry or call +81-3-5579-8739 during business hours.